Nacco’s strategy is designed to create long standing customer relationships through supply of technically superior and financially competitive railcars. Such strategy necessitates innovative design and proven maintenance capabilities to suit its geographically diverse, multilingual customers. The company’s ISO 9001/2008 certification endorses this quality management policy.

Nacco’s independence, size and flexibility, strengthened by close cooperation with customers and suppliers, allow quick decision-making and rapid response.

Nacco’s custom-designed, trilingual information system 'SOFIA' tracks the performance of each railcar over life to ensure top level safety and administrative efficiency. SOFIA also provides up-to-date information on railcar technical characteristics and availability status.